henry avenue / Customer support
Let's talk.
Questions about an item, a size, a payment or a delivery? Reach us on the channel that suits you and we will help you sort it out.
Before you message us
To help us answer quickly, please include:
- Your eight-digit order code or HA- reference, if you have one
- The phone number you used at checkout
- The item name and size you are asking about
- A photo, if something arrived damaged or wrong
Never share your Mobile Money PIN with anyone, including us. We will never ask for it.
Quick answers
Do I need an account to shop?+
No. Everyone checks out as a guest. You only need your name, a phone number and, for delivery, your address.
How do I pay?+
After you place your order you will see the Mobile Money number and account name to pay. Send the exact order total, then enter your transaction ID on the payment page.
Is my order paid once I submit my transaction ID?+
Not yet. Our team checks that the money has actually arrived before marking your payment as verified. You will see the status change when you track your order.
How long do I have to pay?+
Your items are held for you for 2 hours after you order. If we have not received payment details by then, the order expires and the items go back on the shelf.