Check your order.
Your order's journey, from us to you.
Where to find your reference
Your unique eight-digit order code is shown on the payment page and order summary. Your HA- reference also works. Use the same phone number you entered when ordering.
What each status means
- Awaiting payment: we're waiting for your Mobile Money payment.
- Payment submitted: we're checking the money has arrived.
- Verified: paid and being prepared.
- Out for delivery / Ready for pickup: almost yours.
Need help? Contact customer support.