henry avenue / FAQs
A few good answers.
Everything shoppers usually ask about ordering, Mobile Money payment, delivery, pickup and tracking, in one place.
Ordering & payment
Do I need an account to shop?+
No. Everyone checks out as a guest. You only need your name, a phone number and, for delivery, your address.
How do I pay?+
After you place your order you will see the Mobile Money number and account name to pay. Send the exact order total, then enter your transaction ID on the payment page.
Is my order paid once I submit my transaction ID?+
Not yet. Our team checks that the money has actually arrived before marking your payment as verified. You will see the status change when you track your order.
How long do I have to pay?+
Your items are held for you for 2 hours after you order. If we have not received payment details by then, the order expires and the items go back on the shelf.
Delivery & pickup
When will my order arrive?+
Orders go out for delivery two days after your payment is verified. Remote areas, weekends and holidays may take longer.
How much is delivery?+
Delivery is GH₵50.00 outside Manso and GH₵0.00 within Manso. The exact fee for your address is shown at checkout before you confirm.
Can I collect my order myself?+
Yes. Choose pickup at checkout and collect from Manso, Ashanti Region once your order is marked Ready for pickup.
After you order
How do I track my order?+
Go to Check your order and enter your order code or reference with the phone number you used at checkout.
Can I change or cancel my order?+
Contact us as soon as possible with your order reference. Once an order has been packed or sent out, changes may no longer be possible.
The item I want is not on the website.+
Send us a product request with the name, size or brand and we will let you know if we can stock it.
Are the reviews real?+
Yes. Only shoppers with a completed order can leave a review, and each one is checked before it appears.